Performance Analytics

Real-time insights into your EchoPro agent deployment

+15%

Total Calls Handled

931

-8%

Avg Call Duration

4:32

+12%

Conversion Rate

42%

+5%

Positive Sentiment

68%

Daily Call Volume

MonTueWedThuFriSatSun050100150200

Conversion Rate Trend

JanFebMarAprMayJun015304560

Sentiment Distribution

Positive (68%)
Neutral (24%)
Negative (8%)

Recent Conversation Scores

Conversation #1

2 min ago

9.2

Score

Conversation #2

8 min ago

8.7

Score

Conversation #3

15 min ago

7.5

Score

Conversation #4

22 min ago

9.5

Score

Conversation #5

31 min ago

6.8

Score